Could Tech Support Undo Palm?

[From Mike Cane] Could Tech Support Undo Palm? Interesting editorial at tnl.net. "I’ve been a supporter of Palm for a very long time (in fact, I’ve been a supporter of Palm for longer than the company itself has existed as I supported it through the first iteration of the company, its subsequent acquisition by US Robotics, then 3COM, then its return to a new company base, its merger with Handspring and its current iteration) so when my last Treo (an unlocked Treo 680) started having issues, I thought that I would go through the usual procedure: call tech support, walk through the questionnaire about soft and hard resets, and then get down to the business of getting a replacement unit. Except this time, it wasn’t to be."